Polaris Holidays Terms & Conditions

Reservations

We require a deposit payment of 20% to confirm your reservation. The balance must be paid at least four weeks prior to the date of the commencement of the booking. The system will automatically request full payment if you are travelling within four weeks of your booking.

Payment for the reservation can be made by credit card, bank transfer or cheque. The damage deposit payment can be made by credit card prior to travel or in cash on arrival day. This deposit will be re-credited to your card or refunded in full after a satisfactory inspection of the undamaged property by our management company.

Please note that bookings will not be confirmed until we have received the reservation payment in cleared funds.

Cancellation

Reservation payments are non-refundable. At no time will deposits be refunded.

In the event that you change your travel dates, it will be understood as a new booking and shall be subject to the cancellation conditions unless otherwise agreed by the company in writing.

It is strongly recommended that you purchase trip cancellation insurance. Any cancellation will be subject to our clear and simple cancellation policy stated herein.

If for any reason we are unable to provide you the property you have booked, we reserve the right to transfer you to a property of similar characteristics. If we are unable to re-locate you to a similar property you will be entitled to a full refund of funds paid. No compensation will be offered or due.

Arrival

On the day of your arrival, the property will be available from 16:00 pm. If, for any reason, your arrival is earlier, please let us know in advance so we can try to accommodate you before this time. Please note that for arrivals later than 21:00 pm there is an extra-charge of £20 or €30. Properties should be vacated by 10:00 am unless otherwise agreed by the company.

Cleaning

The property shall be cleaned prior to the arrival of each client. When leaving, the client is obliged to leave the property in a reasonable condition.

Number and identity of the guests

The client will inform us of the number of guests included within the booking. Unless otherwise agreed by us, only the number of persons indicated by the client when booking shall be authorised to use the property. The number of persons who may use the property may not exceed the number of persons allocated for each property, except for children under two years of age. Pets are only allowed where permission has specifically been granted. In the event of any infringement of the aforementioned obligations, the company at its sole discretion will be entitled to request the client to leave the property and the client shall have no right to claim any type of compensation.

Behaviour

The client reserving the property will be liable for the correct and decent behaviour of all the persons accompanying him/her. Should that person, or any of the persons accompanying him/her not behave in a suitable and responsible way, the company shall be entitled to request the client and the persons accompanying him/her to leave the property without the right for the latter to claim any type of compensation.

Liabilities

The company, nor the owner of the property, shall be liable for any direct or indirect damages that may arise as a consequence of the use by the client of the property, including without limitation, damages, insurance, losses because of fires, robbery or criminal behaviour.

In case of any infringement of the aforementioned obligations, the company at its sole discretion will be entitled to request the client to leave the property, and the client shall have no right to claim any type of compensation.

Our Website

We do our utmost to maintain accuracy of properties listed on our website, however the company cannot be held liable for any errors or omissions that may arise. We also reserve the right to change information published on the site at any time including rates, descriptions and photographs. We make no warranty or representation about the fitness or suitability of any product or service advertised on this web site.

We reserve the right to update any of our terms and conditions at any time, as may be required and as may be in line with the company's business. The onus is placed on all parties using the site to undertake adequate measures to ensure that they visit any such terms and conditions on a regular basis. By agreeing to use this site, it is implied that any such changes are accepted by any such third party and, that any such third party undertakes to comply with any such changes.

These terms do not affect consumer statutory rights.